At Giant Travels, we value your satisfaction and strive to provide high-quality outdoor and travel products. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
- We accept returns only in the case of damaged, defective, or incorrect items.
- Items must be returned in their original condition, unused, and with all tags and packaging intact.
- Returns must be initiated within 7 days of receiving the order.
2. How to Request a Return
To request a return, please follow these steps:
- Contact our customer support at [email protected] within 7 days of delivery.
- Provide your order details, a brief explanation of the issue, and clear photos of the item (if applicable).
- Our team will review your request and provide further instructions.
3. Refund Process
- Refunds will be issued within 7–10 business days after approval.
4. Non-Returnable Items
We do not accept returns for:
- Used or damaged products (unless they arrived damaged).
- Products without original packaging.
- Items returned after the 7-day return window.
5. Exchange Policy
- If you receive a defective or incorrect item, we offer exchanges for the same product, subject to availability.
For any further assistance, feel free to contact us at [email protected].